At Coaches Connect USA, we strive to ensure your satisfaction with our services. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds:
Refunds may be considered under the following circumstances:
a. Service Unavailability: If we are unable to provide the agreed-upon services due to unforeseen circumstances or technical issues.
b. Dissatisfaction: If you are not satisfied with the quality or effectiveness of the coaching services received.
Requesting a Refund:
To request a refund, please contact our customer support team within a reasonable timeframe from the date of the issue. We must be given ample time to resolve the problem before a refund can be considered. Please provide detailed information regarding the nature of the issue and any attempts made to resolve it.
Evaluation and Resolution:
Upon receiving your refund request, we will evaluate the circumstances and make every effort to resolve the issue promptly. We may request additional information or clarification to assist in the resolution process. Our goal is to ensure your satisfaction and address any concerns you may have.
Refund Processing:
If a refund is approved, we will initiate the refund process as soon as possible. The refund will be processed using the original payment method unless otherwise agreed upon. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Non-Refundable Items:
Certain services or products may be non-refundable. These may include, but are not limited to, one-time consultation fees, downloadable digital content, or services already rendered.
Dispute Resolution:
If a refund request is denied and you believe it to be unjust, we encourage you to reach out to our customer support team to discuss the matter further. We are committed to finding a fair resolution.
Please note that this refund policy applies solely to services provided by Coaches Connect USA and does not cover any third-party fees, charges, or expenses.
We reserve the right to modify or update this Refund Policy at our discretion. Any changes will be effective upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our services.